About This Service
neKey provides service outage and incident alerts via SMS to our managed IT clients. These messages notify you of network issues, service disruptions, and incident status updates affecting your environment.
How to Subscribe
Text START to (888) 869-1331 to subscribe to neKey service alerts.
You can find this opt-in invitation in the footer of our website at nekey.com.
What to Expect
After texting START, you will receive the following confirmation:
“neKey: You’re now subscribed to service outage and incident alerts. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
You will then receive SMS notifications only when there is a service outage or incident affecting your environment. Message frequency varies based on incidents and is typically low volume.
Example Message
“neKey Alert: We’ve detected a network issue affecting your environment. Our team is investigating and we’ll update you shortly. Reply STOP to unsubscribe.”
How to Get Help
Text HELP to (888) 869-1331 or contact us at nekey.com or by calling (888) 869-1331.
How to Opt Out
Reply STOP to any message at any time to unsubscribe. You will receive a confirmation and no further messages will be sent. You may re-subscribe at any time by texting START.
Additional Information
- No marketing or promotional messages will be sent through this number.
- Message and data rates may apply.
- Proof of consent (opt-in) collected via website footer (image link).
- neKey’s privacy policy is available at nekey.com/privacy-policy.
